How to Check enTouch Wireless Application Status?

EnTouch Wireless is a Lifeline free government phone provider in the United States, offering subsidized phones and affordable communication services to low-income households. As of now, the company is providing benefits through FCC’s Lifeline and Affordable Connectivity Programs. If you’ve already applied for a phone or are in the process of doing so, you might be wondering how to check enTouch Wireless application status. We are here to give you the answer. 

Navigating the application process for ACP and Lifeline can be tricky, as the demand is naturally higher than the supply. To ensure that the benefits reach those in genuine need, providers implement a rigorous screening mechanism, verifying each application very carefully. Therefore, there are often delays in response, but don’t worry, we will tell you a few methods to keep tabs on your application status. 

Let’s begin. 

How to Check enTouch Wireless Application Status Online/Offline?

Typically, you can expect a response to your enTouch Wireless free phone application within 7 working days If you feel it’s taking longer than usual, you can try out the following methods to check your application status.

1. enTouch Wireless My Account Section

The easiest method is to visit your enTouch Wireless account and check the current application status there. Mind you, in some cases, the actual status might be different than what’s shown on the website. 

  • In a web browser, visit
  • On the home page, locate the My Account section. Usually, you will be able to find it in the top-right corner of the screen.
  • Under the My Account section, click on Check Status
  • Enter the Application ID you received during registration, along with your area code.
  • Within a few seconds, the system will highlight your current application status. 

2. Live Chat

Another option to know your enTouch Wireless application status is through the Live Chat option on the website. Before you begin, ensure you have your registration ID readily available. 

  • Click on the Live Chat tab located in the bottom-right corner of the screen.
  • In the chat box, provide your full name, email, and phone number exactly as mentioned in your application form. 
  • Next, in the Subject section, write Application Status
  • Finally, ask your question about your application and click on Start Chat.
  • Wait for an agent to respond. 


  • Please remember that the live Chat section is usually very busy, and it might take a few attempts before you finally connect to an enTouch Wireless agent. 
  • enTouch customer service is available between 10 AM to 10 PM (CT) from Monday to Friday. 

3. Send An Email

You can also drop an email to enTouch Wireless, enquiring about your current Application status. 

Compose an email mentioning key details related to your application, such as the name of the applicant, date of registration, area code, and application ID. You can also include screenshots of the confirmation email you received after submitting your form. Send it to

You will receive an update on your current enTouch Wireless application status within 2-3 working days. 

4. National verifier

enTouch Wireless utilized the National verifier to determine the eligibility of the applicants. This means you can use your National Verifier account to track your current application status. 

  • In a web browser, visit
  • Click on Log In
  • Enter the username and password you received during the enTouch registration process. In case the login credentials are not available, you can reach out to enTouch customer care using any of the above-mentioned methods and ask for it. 
  • Once you are logged into National Verifier, navigate to the Application Status section. It’s typically located in the top-right corner of the screen. 
  • Here you can access every detail regarding your free government phone application, including the latest status. 

5. enTouch Wireless Customer Service Phone Number

The last option is to dial the customer care number and speak to a representative directly. Dial +1 (866) 488-8719, choose an option to speak with an agent, and provide the necessary information regarding your enTouch Wireless application. 

Customer support hours – Monday-Friday (10 AM – 10 PM CT)

enTouch Wireless Application Status: What Does It Mean?

Mentioned below are some terms you will find when checking your enTouch Wireless application status:



Submitted Your Application has been submitted successfully. 
In Progress The verification and review are in progress. 
Approved Your application has been approved by the FCC. You may receive a text/email highlighting further steps to receive and activate your free enTouch Wireless phone. 
Incomplete Your application could not be processed as it may be missing some vital information and documentation. 
Denied Your application has been rejected.

Why Did My enTouch Wireless Application Get Rejected?

Although it’s rare, sometimes enTouch may decline your request for a free government phone. Here are some potential reasons:

  • There is an error in your application form; spelling mistakes, incorrect selections, etc. 
  • The information in your application form doesn’t match with that on your official documents. 
  • A member of your household is already receiving benefits under the ACP or Lifeline phone program. 
  • Your annual household income is above the Federal Poverty Guideline applicable in your state. 
  • You are not a resident of the state where you are applying for the program.
  • You have submitted an incorrect document as proof of your assistance program participation. 
  • The form was not submitted correctly. 

What To Do If My enTouch Wireless Application Status Is Rejected?

If your request has been denied, here are a few things you can try:

1. Identify The Mistake

Review your application and try to find out why it was turned down. It’s very common to make minor mistakes during registration which may lead to rejection. Please remember that the verification process is very stringent and the agencies don’t waste any time entertaining the incorrect/bogus applications.

2. Verify Your Documents

Next, give a quick check to all your supporting documents and ensure they carry similar information, such as your name, address, and Social Security Number. Also, check whether your application has identical information. 

2. Contact enTouch Wireless Customer Care

Reach out to enTouch Wireless customer support and enquire about the reasons behind the dismissal. The representative may help you with the necessary steps to address the issue. 

3. Apply Again

There is always an option to submit a fresh application. Visit the enTouch website and fill out the form again. 

4. Explore The Alternatives

Lastly, try out other free government phone providers in your area and apply for the benefits. Verify the available plans and eligibility criteria for each. 


1. Why is my enTouch Wireless application taking so long?

Due to excessive demand, enTouch receives thousands of applications every week. Naturally, the verification process takes a long time, delaying the whole process. 

2. How long does it take to receive a free phone from enTouch Wireless?

Once your application is successfully submitted, it may take up to three weeks before you receive the phone via USPS. 

3. What are the best enTouch Wireless alternatives?

Assurance Wireless, Q Link Wireless, and Stand Up Wireless are the best alternatives to enTouch Wireless 

4. What brands of phone does enTouch Wireless offer?

enTouch Wireless mostly offers entry-level Android smartphones with all the basic features such as voice/video calling, internet browsing, MMS, GPS, and payment services. 

Final Word

I am confident that by now, you are aware of how to check enTouch Wireless application status. Receiving a free government phone is tricky, and more than often, you might have to wait for at least 2 weeks to get a response. Nevertheless, the key is patience. Also, be very careful when filling out the form and submitting the documents, as a minor mistake cause delay or even termination of your request. 

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